FAQs

The following is a list of our most frequently asked questions.

Why do I need to show my insurance card every time that I come to the office?

We want to keep you satisfied as a patient. By presenting your card at every visit, we can make certain that the information is still correct in our computer system before the claim is sent to the insurance company. Obtaining payment on a claim can be very difficult to resolve with incorrect billing information. In addition most businesses change insurance carriers annually and the change is not always in January. Sometimes only the group number will change and the remainder of the information stays the same. Something this simple can cause a denial of your claim. We want to ensure that you receive your insurance benefit.

How do I have my medical records sent to another practice?

To release records to a specialist or another practice, we need your written permission. We have forms in the office for that purpose. Please allow two weeks to complete the transfer.

What if I have a question after hours?

Our after hours phone system is focused on dealing with urgent health problems. Refills, appointments, billing questions, etc. cannot be handled during this time. We ask that you call the office the next business day for these issues.

What if I have an emergency?

If you have a life threatening emergency, call 911.

Are you accepting new patients?

Our office is welcoming new patients. Please visit the "Billing and Insurance" tab of our website to see a complete list of insurances our office accepts.

How long does it take to obtain an appointment?

In order to avoid long waits for appointments, you will be offered same-day appointments for all visits if you desire.

What do I need to bring with me to my appointment?

Please bring your insurance card, a list of current prescriptions and over-the-counter medications, and your insurance co-pay.

What holidays is the office closed?

We observe the following holidays: New Years Day, Good Friday, Memorial Day, July 4th, Labor Day, Thanksgiving, the day after Thanksgiving, Christmas Eve and Christmas.

What if I become ill after hours, on a weekend, or holiday?

After normal office hours, on weekends and on holidays, urgent calls are handled through our "Call-A-Nurse" system. Call the office at 704-316-2080, listen to the message completely and hold on the line for a registered nurse to answer. If needed, a medical provider will contact you. For questions of a non-urgent matter, including medication refills, we ask that you call our office during regular business hours.

Will you take care of me in the hospital?

If you require hospital care, our physicians will arrange admission to the hospital of your choice. We hope you choose one of the many excellent hospitals in the Novant network. Novant Health Presbyterian Presbyterian Medical Center gives our patients access to first-class care and the most advanced treatments available. If you are admitted to a Novant facility, Novant Inpatient Care Specialists will monitor and oversee your care during your stay. Their is open communication between the hospitalists and our physicians. Each of us has access to the other's records. Because these inpatient specialists cover the hospital 24 hours a day, we believe patients receive prompt and professional care. When you leave the hospital, a complete summary of your treatment, including test results and medications, will be sent to our office and filed with your medical records.

When will I receive my lab results?

You should receive notification of lab results by mail or phone within two weeks of your test. If you have not heard from us after two weeks, please call our office. If your results require immediate notification, we will contact you.

How do I obtain a prescription refill?

Should you need a prescription before your next visit, please call your pharmacy. The pharmacy will fax our office the necessary information needed to process the request. Refills of prescriptions can take 48-72 hours to process, so please allow plenty of time for you medication(s) to be refilled before running out. We cannot provide refills during the hours the office is closed. Our night and weekend on call physicians are not able to refill your medications.

Where would I have to go if I needed additional testing or radiology performed?

Should your physician need to order laboratory tests, we can collect your specimens right in our office. Some tests are run in-house, but the majority are sent to a reference laboratory. Our staff will contact you with your lab results. A full range of diagnostic services are available at Novant Health Imaging Center Steele Creek, located right in our building. These services include digital X-Ray, ultrasound, MRI and CT scans.

Who do I call if I have a billing question?

If you have a billing question, call us at 704-316-2080, or you can contact the Centralized Business Office Customer Service Line at 1-866-666-1279.